Consultation at Epicell
At Epicell, every journey begins with a personalised consultation. We believe that the best results come from truly understanding your skin, your concerns, and your goals.
Our consultations are designed to be thorough and considered. We take the time to explore your skin history, lifestyle factors, and any underlying concerns that may be contributing to what you’re experiencing. Each assessment is approached with a clinical, evidence-based mindset to ensure we are guiding you safely and effectively.
We offer consultations across all treatments available at Epicell. This includes anti-wrinkle and volumising treatments, laser and energy-based devices, skin needling, bio-stimulating treatments, vascular and inflammatory skin support, as well as clinical skin peels and advanced skincare. Your practitioner will guide you through the most appropriate options and create a plan tailored specifically to you.
Skincare plays an essential role in achieving and maintaining results. As part of your consultation, we provide personalised skincare recommendations to support your skin barrier, improve function, and enhance treatment outcomes. Your plan may be adjusted over time to ensure your skin continues to respond optimally.
To ensure we are tracking your progress accurately, we take clinical images prior to treatment and at various stages throughout your journey. These images allow us to review results with you, monitor improvements, and refine your treatment plan where needed.
At Epicell, we take a holistic approach to skin. We consider not only what is visible, but also the underlying factors that influence skin health, including inflammation, barrier function, and long-term skin resilience. Our focus is on creating sustainable, long-term outcomes rather than quick fixes.
Your consultation is the first step toward a considered, results-driven approach to your skin
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Questions?
PREPAID TREATMENTS
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.
Pre-pays have a 24 month expiry date.
48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
CANCELLATIONS AND REFUNDS
Treatments/services are not transferable to other individuals or clinics
We require at least 48 hours’ notice to be given for any appointment cancellation
If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
In the case of pre-paid treatments, the full cost of treatment will be forfeited
Refunds will be provided where required in accordance with the Australian Consumer Law. Refunds will only be provided within 14 days of purchase. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.We don’t refund for change of mind.
Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments.You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
All Gift Vouchers are non-refundable